Shipping and Pickup

Shipping

Local Pickup

Return & Refund

2022 Shipping dates

During to holiday closure and our team being on leave, we will be processing all online orders on the dates below. Our Moorabbin shop re-opens Saturday January 8th 

NSW, ACT, SA, QLD and Regional VIC shipping
  • Parcel Post and Express Post Monday 10th January, 2022
Metro Melbourne delivery
  • Local Delivery Wednesday 12th January, 2022
Pickup at Moorabbin Warehouse VIC
  • Sunday 9th January, 2022

We will try our best to fulfil all orders as soon as we can. If you have an urgent need for your order, we recommend visiting our Moorabbin store or using local pickup. Thank you for your understanding!

Shipping

NSW, ACT, SA, QLD and Regional VIC 

Plants are shipped in their plastic grower pots. Orders are shipped via Australia Post. We strongly recommend plants to be shipped through Express Post to minimise any shock to the wellbeing of the plants.

Due to quarantine laws, Interior Jungle do not ship live plants to NT, WA and TAS.

Orders will need to be placed and finalised by 12:00pm (EST) Saturday to ensure a Monday shipping date. 

  • Plants are shipped in their plastic growers pots. 

  • Shipping is calculated by the Australia Post App at the checkout. This price includes all postage, admin fee, labour and handling fees as well. 

As much as we try our best to reduce the handling time, we cannot guarantee an absolute date for shipping arrival. For live plants, we will only post Monday to ensure they are delivered within the same week. Interior Jungle is not liable for any damage or deterioration to the plants during transit.

Coronavirus impacts

AusPost are currently experiencing delivery delays due to a high volume of parcels in our network. Please visit AusPost for more info. Express Post is still prioritised but there is no guarantee of delivering in 1-2 business days.

Sustainable Business Practices  

We take extra care when packing your orders for interstate postage so that your plants and pots arrive safely. The inside of our boxes are tightly packed with 100% biodegradable and environmentally friendly material. All of this helps to prevent damage to fragile objects during the shipping process. 

Key features 

  • Australian made
  • 100% biodegradable and environmentally friendly
  • Water soluble and compostable
  • Lightweight
  • Tough and reusable
  • Static free

We also source all of our packing materials from Australian made and owned manufactures.

Return & Refund

Once the order has been placed, it cannot be altered or cancelled just because customers decide to change their minds. We will issue a refund if an order does not fit the purpose it is designed for or if it is faulty, according to Australian Consumer law. We try our best to deliver our goods as acceptable quality. However, if you feel that a refund is the case, please contact us. Please note that the following conditions are not sufficient for a refund:

  • Incomplete orders due to incorrect contact and delivery details
  • Parcels being stolen, damaged or claimed by someone else post-delivery
  • Plants suffer from shock or damage during shipping or delivery
  • A customer changes their mind once an order has been placed
  • Live plants being shipped via Parcel Post and deteriorates
    (we recommend Express Post for all live plants for all interstate orders)

Please note: If you receive a plant and feel it is not in ideal condition, photos must be provided within 3 days of receiving them in order for a refund to be considered. 

Unfortunately, Interior Jungle cannot guarantee the perfect conditions and health of the items your order once it is being shipped.